Moving can be a stressful experience, especially if you have to move across the country or hire a full-service package. Unfortunately, with the increase in long-distance and interstate removals, scams against moving companies are also on the rise. To ensure that you don't have to file a complaint against your moving company after the move, it's important to know how to find a reliable one. If you do find yourself in a situation where you need to file a complaint against your local moving company, here are some steps you can take.
The first step is to file a direct complaint with the moving company itself. Contact your local office and headquarters to try and resolve the problem. If the date is correct and the moving company is late in delivery, contact them immediately and request more information. Your next move will largely depend on the response you receive from the moving company after you have notified them of your complaint.
If your complaint has not been resolved after filing it with the moving company itself, then it's time to move on to other options. You can file a complaint with the Better Business Bureau (BBB). Once your complaint has been officially filed, BBB will contact the moving company in question within 48 hours, giving them 14 days to respond to the pending complaint. You can also contact your state's attorney general's office or consumer protection agency.
They will be able to provide you with information about filing a formal complaint against the moving company. You may also be able to get help from a lawyer if you feel that your rights have been violated. Finally, if all else fails, you can take legal action against the moving company. This should be done as a last resort as it can be expensive and time-consuming.
However, if you feel that your rights have been violated or that you have been scammed by the moving company, then this may be your only option. When choosing a local moving company or a long-distance moving company, going through a personal screening process that helps you identify the different warning signs of fraudsters can help you prevent fraud. Follow your instinct and if you think the situation hasn't been resolved after filing a complaint with the moving company itself, move on to the other options listed above.